Assistance and maintenance

  • In order to guarantee optimal system use, SORIDIS implements flexible, customized support service contracts that can include high levels of system availability commitments:
  • SORIDIS provides a 24/7 telephone hotline service for end-users, supplying assistance with:
    • System operation,
    • Functional feature updates,
    • System modifications,
    • Parameter setting and reconfiguration,
    • Regular and long-term maintenance operations.
  • SORIDIS services include the use of CAMM tools to ensure rapid system servicing.
Hotline Soridis
  • Under its maintenance contracts, SORIDIS can ensure all the maintenance operations for any of the systems it supplies:
    • Preventive maintenance covering any regular or one-off remote maintenance operations needed to keep the system running smoothly.
    • Corrective maintenance to ensure that hardware and software comply with specifications and to make good any anomalies.
  • The SORIDIS Hotline team has access to powerful and scalable Computer-assisted maintenance management tools. These tools have been developed on the basis of our long-standing expertise in our field.